Terms of Refund

Introduction

These Terms of Refund outline the policies and conditions under which refunds may be granted for the use of our web-based system (“the Service”). By purchasing or subscribing to the Service, you agree to the terms set forth below.

Eligibility for Refunds

1. Subscription or Licensing Fees:

Refunds may be considered for subscription or licensing fees under specific conditions outlined below.

2. Conditions for Refund:

A refund will only be processed if:

• The Service has not been provided as described (e.g., no access has been granted).

• Significant technical issues have prevented your use of the Service, and our support team has been unable to resolve the issue within a reasonable timeframe.

• A written cancellation request is submitted within the refund eligibility period, if applicable (see below).

Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

1. User Error:

• Inability to access the Service due to user-side issues such as lack of internet access, device compatibility, or incorrect configuration.

• Forgetting login credentials or not utilizing the Service.

2. Change of Mind:

Refunds are not provided for reasons such as “change of mind” or dissatisfaction after using the Service unless the terms of the refund allow for such exceptions.

3. Usage Beyond Refund Period:

Refund requests made after the refund eligibility period will not be considered.

Refund Process

1. Requesting a Refund:

• Refund requests must be submitted in writing to megalodon.crm@gmail.com

• Include details such as your account information, payment proof, and the reason for requesting the refund.

2. Review and Assessment:

• Our team will review your request to determine eligibility based on these Terms of Refund.

• Additional information or documentation may be requested to process your claim.

3. Decision and Notification:

• You will be notified of the outcome of your refund request within 14 of submission.

Refund Methods

1. Original Payment Method:

• Approved refunds will be issued to the original payment method used during the transaction (e.g., credit card, PayPal, bank transfer).

• Processing times may vary depending on your payment provider.

2. Refund Amount:

• Refunds will only include the amount paid for the Service, excluding the amount for the first month of subscription.

• Additional costs, such as transaction fees, bank charges, or currency conversion fees, may not be refunded.

Refund Eligibility Period

1. Standard Refund Period:

Refund requests must be submitted within 5 days of the original transaction date.

Changes to Refund Terms

We reserve the right to modify these Terms of Refund at any time. Updates will be posted on our website, and continued use of the Service constitutes acceptance of the revised terms.